How to Check the HECO Power Outage Map for Your Area

Quick Answer

As of August 17, 2026, Hawaiian Electric Company reports 2,685 customers without power across its service territory, with Hawaii County experiencing the highest concentration of outages at 2.67% of tracked customers. To check the HECO power outage map for your area, visit Hawaiian Electric's official outage map page, which provides real-time updates and allows you to search by address or region.

For the most current data, you can also download Hawaiian Electric's free mobile app or follow @HIElectricLight on X (Twitter) for timely outage information.

Key Facts

• Hawaiian Electric Company currently tracks 472,536 customers and reports 2,685 customers out, representing 0.57% of its tracked customer base.
• Hawaii County has 2,420 customers without power out of 90,522 tracked customers, making it the hardest-hit county at 2.67% outage percentage.
• Maui County reports 162 customers out of 71,678 tracked customers, with the exact outage percentage not specified in available data.
• Kauai Island Utility Coop reports 10 customers out, though its total tracked customer count is not fully listed in the reference material.
• Recent storm activity with wind gusts up to 60 mph in parts of Hawaii Island and West Maui has contributed to current outage conditions.
• Trees and debris blown into power lines are the primary causes of current outages, according to Hawaiian Electric.
• Hawaiian Electric crews restored electricity to 20,240 customers on Hawaii Island as of their August 15 update.
• Customers can report outages by calling the Trouble Line at 1-855-304-9191.
• Hawaiian Electric urges customers to prepare for potential extended outages due to ongoing weather conditions.

How the HECO Outage Map Works

What the Outage Map Shows

The Hawaiian Electric outage map is a real-time visualization tool that displays current power outage information across the company's service areas. The map is designed to give customers immediate visibility into whether their area is affected and how widespread any disruption might be.

When you access the map, you will see outage indicators plotted across Oahu, Hawaii Island, Maui County, and other served regions. The data on the map updates frequently, with the most recent figures showing updates from approximately 10 minutes before viewing.

This means the information you see is close to real-time, allowing you to make informed decisions about your situation. The map draws from Hawaiian Electric's internal tracking systems, which monitor customer connections and automatically detect service interruptions.

For customers on Hawaii Island specifically, Hawaiian Electric maintains a dedicated Hawaii Island Outage Map page. This specialized view focuses on the Big Island's unique geography and outage patterns, which is particularly important given the island's size and the current concentration of outages there.

The dedicated page also includes additional resources such as #BigIslandOutage updates on social media.

How to Access the Map

Accessing the outage map requires no special software or account. Simply visit Hawaiian Electric's website and navigate to the safety and outages section, where you will find links to the outage map tools.

The main website provides access to the comprehensive map covering all service areas, while the Hawaii Island-specific page offers a more localized view. For customers who prefer mobile access, Hawaiian Electric offers a free mobile app that provides the same outage map functionality.

The app is designed to give customers quick and easy access to the information they need, whether they are checking on their own location or monitoring conditions for family members elsewhere in the state. The app can be downloaded from standard app stores, and it includes the outage map along with other account management features.

Additionally, Hawaiian Electric maintains an active presence on X (formerly Twitter) under the handle @HIElectricLight. Following this account provides timely outage updates and allows customers to stay informed even when they cannot access the full map interface.

The utility also posts #BigIslandOutage updates specifically for Hawaii Island customers, which can be particularly useful during major events when the main map may see heavy traffic.

What Information Is Available on the Map

The outage map provides several layers of information beyond simple outage locations. You can view the number of customers affected in specific areas, which helps gauge the severity of any disruption.

The map also shows the percentage of customers out in each region, allowing for quick comparison between different areas. For Hawaii County, the map currently shows 2,420 customers out of 90,522 tracked customers without power.

This 2.67% outage rate is the highest in the state and reflects the ongoing impacts of recent storm activity. Maui County shows 162 customers out of 71,678 tracked customers, a much lower percentage but still significant for those affected.

The map allows you to zoom into your specific neighborhood to see whether your immediate area is impacted. The map also typically includes information about estimated restoration times, crew locations, and the cause of outages when known.

During the current storm event, Hawaiian Electric has identified trees and debris blown into power lines as the primary causes of outages. This information helps customers understand both the scope of the problem and the likely timeline for restoration.

Why Hawaii County Is Experiencing the Most Outages Right Now

The Current Storm Situation

The high concentration of outages in Hawaii County is directly tied to the severe weather system that has been affecting the Hawaiian Islands. Wind gusts recorded at upwards of 60 mph in parts of Hawaii Island and West Maui have created conditions conducive to widespread power disruptions.

These strong winds are capable of toppling trees, breaking branches, and sending debris into power lines, all of which can cause outages. Hawaiian Electric issued a 12 p.m.

update on August 15, 2026, urging customers to prepare for potential extended outages. This advisory came as the company assessed the damage from the storm and worked to prioritize restoration efforts.

The company emphasized that the safety of customers and crews remains its top priority, even as it works to restore service as quickly as possible. The storm's impact on Hawaii Island has been particularly severe due to a combination of factors.

The island's topography can channel winds through valleys and across ridgelines, potentially increasing wind speeds in certain areas. Additionally, the island's extensive coastline and rural areas mean that power lines may pass through heavily vegetated regions where falling trees and branches pose a greater risk.

Restoration Progress and Challenges

Despite the challenging conditions, Hawaiian Electric crews have been making steady progress in restoring power. As of the August 15 update, crews had restored electricity to 20,240 customers on Hawaii Island alone.

This restoration work involves clearing debris from power lines, repairing damaged infrastructure, and re-energizing sections of the grid as they become safe to service. The restoration process is complicated by ongoing weather conditions.

Crews must work safely in areas that may still be experiencing high winds, and they must contend with downed trees and debris that can block access to damaged equipment. Hawaiian Electric has deployed crews across Hawaii Island, Maui County, and Oahu to address outages throughout their service territory.

The company's update from August 16, captured in an Instagram post, showed crews continuing their work across all affected areas. The restoration effort is coordinated across the utility's service territory, with resources allocated to the areas of greatest need.

The higher concentration of outages in Hawaii County means that a significant portion of available crews and equipment are likely focused there.

What This Means for Customers

For customers in Hawaii County, the current outage situation means they should be prepared for potentially extended periods without power. Hawaiian Electric has explicitly urged customers to plan for this possibility, which suggests that some restoration efforts may take considerable time.

The combination of widespread damage and ongoing weather challenges means that some customers could face longer outages than others. Customers in Maui County, while experiencing fewer outages overall, should also remain prepared.

The 162 customers currently without power there represent a smaller but still significant disruption. The wind conditions that have affected Hawaii Island could also impact other areas, and Hawaiian Electric has noted that conditions can change rapidly during storm events.

For all customers, the key preparation steps include having emergency supplies on hand, knowing how to report outages, and staying informed through official channels. The outage map serves as an essential tool for monitoring conditions in your specific area, while the mobile app and social media channels provide additional ways to receive updates.

How to Use the Outage Map Effectively During a Storm

Checking Your Specific Area

When an outage occurs, the first step is to check the outage map to see whether the disruption is isolated to your property or part of a larger event. The map allows you to search by address or to navigate to your location using the map interface.

This detailed view shows whether the outage affecting you is part of a broader pattern or a localized issue. If the map shows outages near your location, you can view the number of affected customers and the percentage of the local customer base that is without power.

This information helps you understand the likely scope of the restoration effort. A widespread outage affecting many customers may take longer to resolve than an isolated issue, simply because of the number of repairs needed.

The map can also help you identify patterns in the outages. For example, if outages are concentrated along a particular road or in a specific neighborhood, this may indicate a single point of failure that crews can address efficiently.

Conversely, scattered outages across a wide area may suggest multiple issues requiring separate repairs.

Reporting an Outage

If the outage map does not show an outage in your area but you have lost power, you should report it directly to Hawaiian Electric. The company provides a dedicated Trouble Line at 1-855-304-9191 for this purpose.

Reporting outages is important because it helps the utility identify issues that may not be automatically detected by their monitoring systems. When you call the trouble line, be prepared to provide your address and any information about the nature of the outage.

If you saw a tree fall on a power line or noticed sparks or other damage, this information can help crews respond more effectively. The more information Hawaiian Electric has, the better they can prioritize and coordinate their response.

You should also report outages through the mobile app if available, as this can provide location data automatically. Some customers may find it easier to report through the app rather than making a phone call, particularly during large events when phone lines may be busy.

Staying Informed During Extended Outages

For extended outages, staying informed becomes increasingly important. Hawaiian Electric provides regular updates through multiple channels, including social media, the mobile app, and the outage map itself.

The company's updates include information about restoration progress, crew locations, and estimated timelines when available. Following @HIElectricLight on X provides timely updates that may not appear immediately on the main outage map.

The company also posts #BigIslandOutage updates specifically for Hawaii Island customers, which can contain more detailed information about conditions on that island. During major events, these updates may be posted frequently, so checking social media regularly can help you stay current.

The mobile app provides a convenient way to check the outage map and receive notifications. If you have the app installed, you may be able to receive push notifications when outages are reported in your area or when restoration work is completed.

This can be particularly useful during overnight hours when you may not be actively monitoring the situation.

Understanding Hawaiian Electric's Restoration Priorities

How Crews Address Outages

When major storm events cause widespread outages, Hawaiian Electric follows established protocols to prioritize restoration work. The company's first priority is always public safety, which means addressing situations that pose immediate risks to people and property.

This includes downed power lines, damaged infrastructure that could cause fires, and other hazardous conditions. After addressing immediate safety concerns, crews focus on restoring power to critical facilities such as hospitals, emergency services, and other essential infrastructure.

These facilities often have special arrangements with the utility to ensure priority restoration. Restoring power to these locations helps the community as a whole, as it ensures that emergency services can continue operating.

The next priority typically involves restoring power to the largest number of customers as efficiently as possible. This often means repairing major distribution lines that serve many customers before addressing smaller branches that serve fewer people.

This approach maximizes the number of customers restored with each repair.

The Role of Weather in Restoration Timing

Weather conditions play a significant role in how quickly crews can restore power. During the current storm, wind gusts up to 60 mph have made some repair work dangerous or impossible.

Crews cannot safely work on power lines during high winds, particularly when there is a risk of trees or debris falling on them. The company's updates have noted that trees and debris blown into power lines are the primary causes of current outages.

Addressing these issues requires clearing the debris before repairs can begin, which adds time to the restoration process. In some cases, crews may need to trim trees or remove fallen trees before they can access damaged equipment.

As weather conditions improve, restoration efforts can accelerate. Hawaiian Electric has noted that crews have been making steady progress, which suggests that conditions have allowed for significant repair work.

The restoration of 20,240 customers on Hawaii Island demonstrates that crews are effectively addressing the damage, even as new outages may occur as the storm continues.

What Customers Can Expect

Given the current situation, customers in affected areas should expect that restoration may take time. Hawaiian Electric has explicitly urged customers to prepare for potential extended outages, which indicates that the company anticipates some disruptions may last for a while.

The combination of widespread damage and the need to prioritize safety means that some customers may not see power restored immediately. Customers should continue monitoring the outage map for updates on restoration progress in their area.

The map provides current information about the number of customers affected, which can give a sense of whether conditions are improving. As crews make progress, the number of customers out should decrease, though new outages may occur as the storm continues to affect the islands.

For the most current information, customers should check the outage map regularly and follow Hawaiian Electric's official channels. The company's updates provide the best available information about restoration timelines and the factors affecting progress.

While the situation remains challenging, Hawaiian Electric's crews are working to restore power as quickly and safely as possible.

Frequently Asked Questions

How do I check the HECO power outage map for my specific address?

Visit Hawaiian Electric's website and navigate to the outage map section. The map allows you to search by address or navigate to your location using the map interface.

For Hawaii Island customers, a dedicated Hawaii Island Outage Map page provides a more localized view. You can also use the free mobile app, which provides the same functionality on your phone.

What should I do if my power is out but the outage map doesn't show an outage in my area?

Call Hawaiian Electric's Trouble Line at 1-855-304-9191 to report the outage. Providing your address and any details about the outage will help crews respond.

You can also report through the mobile app if available. Reporting outages that aren't automatically detected helps Hawaiian Electric identify and address issues more quickly.

How often does the HECO outage map update?

The outage map updates frequently, with data typically refreshed every 10 minutes based on recent information. This means the map provides near-real-time information about outage conditions.

However, during major events, the map may experience heavy traffic, and some updates may be delayed as the company focuses on restoration efforts.

Why are there more outages in Hawaii County than other areas right now?

Hawaii County is currently experiencing the highest concentration of outages due to a storm system that has brought wind gusts of over 60 mph to parts of Hawaii Island. Trees and debris blown into power lines are the primary causes of outages.

The island's geography and the storm's path have resulted in more damage there than in other areas.

How can I stay informed about outage restoration progress in my area?

Check the outage map regularly for updates on the number of customers affected in your area. Follow @HIElectricLight on X (Twitter) for timely outage information, and look for #BigIslandOutage updates if you're on Hawaii Island.

The free mobile app also provides convenient access to outage information and may offer notifications about conditions in your area.

Reference Notes

Information in this article is based on publicly available sources. Some details may change over time.

Verify with official sources before acting.